Data Privacy

INTRODUCTION & COMMITMENT

Dry Market Asia ("we," "us," "our," or "Company") is committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection and your rights as a user.

This Privacy Policy applies to:

  • Our website (www.drymarketasia.com)
  • The Dispatch (our email newsletter)
  • Our ecommerce platform
  • Any other services we offer that reference this policy

By accessing our website, subscribing to our newsletter, or making a purchase, you acknowledge that you have read and understood this Privacy Policy.

DATA WE COLLECT

Information You Provide Directly

Newsletter Subscription: When you subscribe to the Dispatch, we collect:

  • Email address (required)
  • First name (optional)
  • Geographic location or country (optional)
  • Any other information you voluntarily provide

Account Creation & Profile: If you create an account on our platform, we collect:

  • Email address
  • Password (encrypted)
  • Name
  • Phone number (optional)
  • Billing and shipping addresses
  • Account creation date

Ecommerce Purchases: When you place an order, we collect:

  • Billing name and address
  • Shipping name and address
  • Email address
  • Phone number
  • Payment method details (see Section 2.3)
  • Order history and purchase details
  • Product preferences and browsing history

Communications: If you contact us via email, phone, chat, or social media, we collect:

  • Your message and any attachments
  • Contact information
  • Communication history
  • Your inquiry or issue details

Feedback & Surveys: If you participate in surveys, feedback forms, or reviews, we collect:

  • Your responses and ratings
  • Any comments or written feedback
  • Timestamp and device information

Information Collected Automatically

Website Usage: When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URL and pages visited
  • Time and duration of visits
  • Clicks and interactions on the site
  • Device type (mobile, desktop, tablet)
  • Approximate geographic location (based on IP address)

Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and login information
  • Track usage patterns and analytics
  • Understand which content resonates with you
  • Improve the user experience
  • Deliver targeted content and product recommendations

See Section 6 (Cookies) for more details.

Email Engagement: For Dispatch subscribers, we track:

  • Open rates
  • Click-through rates
  • Link clicks
  • Unsubscribe actions
  • Time spent reading

Payment Processing: We do not directly collect or store full credit card details. Payment information is processed by our payment processor (see Section 2.3).

Third-Party Data Collection

Payment Processors: Our payment processor collects and processes payment information in accordance with PCI DSS standards. We do not store full credit card numbers. The processor may collect:

  • Card type, expiration, and last four digits
  • Billing address
  • Transaction history
  • Fraud prevention data

Shipping Carriers: When we ship your order, we provide carrier partners with:

  • Shipping address
  • Name
  • Email and phone number
  • Order details
  • Package weight and dimensions

Carriers may track your package and contact you directly.

Analytics Platforms: We use analytics services to understand how users interact with our site. These services may collect:

  • Device identifiers
  • IP address
  • Browsing behavior
  • Conversion data

Email Service Provider: We use an email marketing platform to send the Dispatch. The provider may collect:

  • Email engagement data
  • Device and browser information
  • IP address when you open emails

Social Media: If you interact with us on social media platforms (Instagram, Facebook, Threads), those platforms collect data according to their own privacy policies. We do not control that collection.

HOW WE USE YOUR DATA

Provide Our Services

We use your data to:

  • Send you the Dispatch and other newsletter communications
  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Manage your account and maintain your order history
  • Confirm your transactions and send order/shipping updates
  • Handle returns, refunds, and disputes

Improve Our Business

We use data to:

  • Analyze website usage and user behavior
  • Understand which content and products resonate with our audience
  • Optimize the user experience and website performance
  • Test new features and improvements
  • Identify technical issues and troubleshoot problems
  • Understand geographic and demographic patterns in our audience

Marketing & Communications

We use your data to:

  • Send you marketing communications (with your consent where required)
  • Personalize content and recommendations based on your interests
  • Create targeted content campaigns
  • Measure the effectiveness of our marketing efforts
  • Suggest products you might be interested in based on browsing or purchase history

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

We use data to:

  • Comply with legal obligations and court orders
  • Enforce these Terms and Conditions and other agreements
  • Detect and prevent fraud, abuse, and unauthorized access
  • Protect the safety and security of our platform, users, and company
  • Respond to law enforcement requests

Aggregated & Anonymized Data

We may use your data in aggregated, anonymized form to:

  • Create statistical reports and insights
  • Understand market trends and audience demographics
  • Publish industry insights (without identifying individuals)
  • Improve products and services

Aggregated data cannot be used to identify you personally and is not subject to these privacy restrictions.

WHO WE SHARE YOUR DATA WITH

Service Providers

We share necessary data with:

  • Payment processors: To process transactions
  • Shipping carriers: To deliver your orders
  • Email marketing platform: To send the Dispatch
  • Analytics services: To understand user behavior
  • Website hosting provider: To maintain our platform
  • Customer support tools: To respond to your inquiries

These providers are contractually obligated to use your data only to provide services to us and are subject to confidentiality agreements.

We may disclose your data if required by:

  • Law, regulation, or court order
  • Government or law enforcement request
  • Protection of our legal rights or the rights of others
  • Detection and prevention of fraud or security threats

Business Transfers

If Dry Market Asia is acquired, merged, or our assets are transferred, your data may be transferred as part of that transaction. We will provide notice of any such change and any material changes to how your data is handled.

No Sales or Sharing

We do not sell, rent, lease, or trade your personal information to third parties for their own marketing purposes. We will not share your email address with unaffiliated companies or allow them to use your data for their own marketing without your explicit consent.

Except as described in this policy, we will not share your personal data with third parties without your explicit consent. If we plan to use your data in a way not described here, we will notify you and request permission.

DATA RETENTION

How Long We Keep Your Data

Newsletter Subscribers: We retain your email address and subscription preferences as long as you are subscribed. If you unsubscribe, we retain your email on a suppression list to ensure we don't send you further emails. We delete this suppression data after 2 years.

Account Holders: We retain your account information as long as your account remains active. You may request account deletion at any time; we will delete your account data within 30 days, except where retention is required by law.

Order & Transaction Data: We retain order information, billing addresses, and transaction history for:

  • 7 years (for tax and accounting purposes as required by law)
  • Dispute resolution and warranty purposes
  • Fraud prevention and security

Cookies: Session cookies are deleted when you close your browser. Persistent cookies remain for up to 2 years unless you clear them.

Email Engagement Data: We retain email open rates, click data, and engagement metrics for 2 years for analytics purposes.

Customer Support: We retain customer support records, including emails and chat transcripts, for 3 years to maintain service quality and resolve disputes.

Deletion Requests

You may request deletion of your data at any time, subject to:

  • Legal and tax retention requirements (we must retain some data for 7 years)
  • Fraud prevention and security needs
  • Outstanding order or return issues

When legally permissible, we will delete your data within 30 days of your request.

COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences. They do not contain viruses or malware and cannot access other files on your device.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function. They enable:

  • Login and account access
  • Shopping cart functionality
  • Security features
  • Form data persistence

These cookies cannot be disabled without affecting site functionality.

Analytics Cookies: These help us understand how users interact with our site:

  • Which pages are visited most
  • How long users stay on each page
  • Conversion paths and user flows
  • Device and browser information

Marketing Cookies: These allow us to:

  • Deliver targeted content and recommendations
  • Track campaign effectiveness
  • Remember your preferences for future visits
  • Show relevant ads on other platforms

Preference Cookies: These remember your choices:

  • Language and currency preferences
  • Content preferences
  • Accessibility settings

Third-Party Cookies

Third-party service providers (analytics, payment processors, email platforms) may set their own cookies. We do not control these cookies. Review their privacy policies for details on their tracking practices.

When you first visit our site, we display a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences
  • Change preferences at any time in your account settings

Most browsers allow you to refuse cookies or alert you when a cookie is being set. Note that disabling cookies may affect your ability to use certain features.

Web Beacons & Pixel Tags

We may use web beacons and pixel tags in emails and on web pages to:

  • Track email opens and clicks
  • Measure campaign effectiveness
  • Understand user behavior
  • Deliver targeted content

These are typically invisible 1×1 pixel images that communicate with our servers when loaded.

YOUR PRIVACY RIGHTS & CHOICES

Access & Portability

You have the right to:

  • Request a copy of all personal data we hold about you
  • Request it in a portable, machine-readable format
  • Use that data with other services

To request your data, email us at [support@drymarketasia.com] with "Data Access Request" in the subject line. We will provide your data within 30 days.

Correction & Updates

You may:

  • Update or correct your account information at any time
  • Contact us to correct data we hold about you
  • Request we update inaccurate information

Deletion & Right to Be Forgotten

You may request deletion of your personal data, subject to legal retention requirements (see above). Email us at support@fozzard.asia with "Data Deletion Request" in the subject line. We will delete your data within 30 days where legally permissible.

Note: We must retain some data for legal, tax, and fraud prevention purposes and cannot delete it upon request.

Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in any email
  • Updating your preferences in your account settings
  • Emailing us at [support@drymarketasia.com] with "Unsubscribe" in the subject line

We will stop sending marketing emails within 10 business days. Note that you may continue to receive transactional emails (order confirmations, shipping updates, etc.) even if you opt out of marketing.

Do Not Track

Some browsers include a "Do Not Track" feature. Our site does not currently respond to Do Not Track signals. However, you can control tracking through cookie settings and browser preferences.

You can control cookies by:

  • Adjusting preferences in the cookie consent banner
  • Changing your browser's cookie settings
  • Using browser extensions to block tracking
  • Clearing cookies manually

Note: Disabling essential cookies may prevent site features from working properly.

Jurisdiction-Specific Rights

For EU/EEA Residents (GDPR): You have additional rights, including:

  • Right to access, correct, and delete your data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with your national data protection authority

For California Residents (CCPA/CPRA): You have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed
  • Delete personal information (with certain exceptions)
  • Opt-out of the sale/sharing of personal information
  • Non-discrimination for exercising your rights

DATA SECURITY

Security Measures

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Secure password storage (hashing and salting)
  • Regular security audits and penetration testing
  • Access controls limiting data to authorized personnel
  • Firewalls and intrusion detection systems
  • Secure payment processing (PCI DSS compliance)

Limitations

No absolute security: While we take security seriously, no system is completely secure. We cannot guarantee absolute protection against all threats, including:

  • Sophisticated cyberattacks
  • Insider threats
  • Hardware failures
  • Force majeure events

We are not liable for unauthorized access resulting from factors beyond our reasonable control.

Breach Notification

If we discover a data breach that compromises your personal information, we will:

  • Notify you without unreasonable delay (typically within 72 hours)
  • Provide details of what data was affected
  • Offer steps you can take to protect yourself
  • Notify relevant authorities where required by law

You can contact us at [support@drymarketasia.com] to report suspected security issues.

INTERNATIONAL DATA TRANSFERS

Location of Data

Dry Market Asia is based in [Jurisdiction]. Our servers and data storage are located in [Server Location(s)].

Data Transfers

If you are located outside [Jurisdiction], your data may be transferred to and stored in [Jurisdiction]. By using our platform, you consent to such transfers.

GDPR Compliance

For EU/EEA residents, we comply with GDPR requirements for international data transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Your explicit consent for transfers

We ensure appropriate safeguards are in place for all international transfers.

CHILDREN'S PRIVACY

Age Restrictions

Our platform is not intended for children under 13 years old (or the age of digital consent in your jurisdiction). We do not knowingly collect data from children under 13.

Parental Rights

If we learn that we have collected data from a child under 13, we will delete it immediately and request verification from a parent or guardian. Parents who believe their child's data has been collected may contact us at [support@drymarketasia.com].

Teens (13-18)

For users under 18, we:

  • Limit marketing communications
  • Provide additional privacy protections
  • Allow minors (or their parents) to request data deletion
  • Do not use tracking for targeted advertising without consent

Our website may contain links to third-party websites, services, and platforms. We are not responsible for their privacy practices. This Privacy Policy applies only to Dry Market Asia's data collection and use.

Before sharing data with external sites, review their privacy policies. We are not liable for third-party data handling practices.

Social Media

If you interact with our social media accounts (Instagram, Facebook, Threads), note that:

  • Those platforms collect data according to their privacy policies
  • We do not control their data collection
  • Your interactions may be visible to other users
  • Platforms may use your data for their own purposes

Plugins & Widgets

Third-party plugins and widgets on our site (e.g., share buttons, comment sections) may collect data. Review their privacy policies for details.

MARKETING & COMMUNICATIONS

12.1 Email Communications

We send you:

  • Dispatch: Our primary newsletter (frequency: 1-2 per week)
  • Order confirmations & shipping updates: Transactional emails (not marketing)
  • Promotional offers: Only if you've opted in to marketing
  • Account updates: Password resets, login notifications, etc.

Under applicable laws, we collect explicit consent before sending marketing emails. Subscribers opt in when subscribing to the Dispatch or creating an account.

Unsubscribe

You can unsubscribe from any email list by:

  • Clicking the unsubscribe link at the bottom of any email
  • Updating preferences in your account
  • Emailing [support@drymarketasia.com]

Unsubscription is processed within 10 business days.

Transactional Emails

You cannot unsubscribe from transactional emails (order confirmations, shipping updates, account security notifications) as they are essential to our service.

Your CCPA Rights

If you are a California resident, you have the right to:

Know: Request what categories of personal information we collect, why we collect it, and how we use it.

Delete: Request deletion of personal information we hold about you (with certain exceptions).

Opt-Out: Direct us not to sell or share your personal information for cross-context behavioral advertising.

Correct: Request correction of inaccurate personal information.

Non-Discrimination: We will not discriminate against you for exercising your rights (e.g., deny services, charge different prices, or provide different quality of service).

Submitting CCPA Requests

To submit a request, email support@fozzard.asia with:

  • "CCPA Request" in the subject line
  • Type of request (Know, Delete, Opt-Out, Correct)
  • Specific details of your request

We will respond within 45 days. You may designate an authorized agent to make requests on your behalf.

Personal Information We Collect

Categories we collect:

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history, order details)
  • Biometric information (none collected)
  • Internet activity (browsing, engagement data)
  • Geolocation data (approximate, based on IP)
  • Sensory information (none collected)
  • Professional information (none collected)
  • Education information (none collected)
  • Inferences (personalization and targeting)

Sale or Sharing: We do not sell your personal information. We do not share personal information for cross-context behavioral advertising.

EUROPEAN GDPR COMPLIANCE

We process your data based on:

  • Consent: You explicitly agree (e.g., email subscription)
  • Contract: We need data to fulfill orders
  • Legal obligation: Tax, fraud prevention, law enforcement
  • Legitimate interest: Improving our service, analytics, marketing (balanced against your rights)

14.2 Your GDPR Rights

If you are in the EU/EEA, you have:

Right to Access: Request a copy of your data in a portable format.

Right to Rectification: Correct inaccurate data.

Right to Erasure: Request deletion of your data (right to be forgotten), subject to legal retention requirements.

Right to Restrict Processing: Ask us to limit how we use your data while we verify requests.

Right to Data Portability: Receive your data in a structured, machine-readable format.

Right to Object: Oppose processing, including marketing and profiling.

Right to Lodge a Complaint: Contact your national data protection authority if you believe we violate GDPR.

14.3 GDPR Requests

To submit a GDPR request, email support@fozzard.asia with:

  • Type of request (access, rectification, erasure, etc.)
  • Details about your data
  • Proof of identity

We will respond within 30 days (extendable to 90 days for complex requests).

Data Protection Officer

If you have questions about our GDPR compliance, contact us at support@fozzard.asia.

CHANGES TO THIS POLICY

Updates & Notifications

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes (changes that significantly affect your privacy rights) will be communicated via:

  • Email notification to subscribers
  • Prominent notice on our website
  • Request for renewed consent where required

Your continued use of our platform following any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, discontinue use.

Previous Versions

Previous versions of this Privacy Policy are available upon request.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

Email: support@fozzard.asia.

Response Time: We will respond to inquiries within 10 business days.

Dispute Resolution

If you have a dispute regarding our privacy practices, we encourage you to contact us first. If we cannot resolve your concern, you have the right to:

  • File a complaint with your national data protection authority (EU/EEA residents)
  • Submit to binding arbitration (if applicable in your jurisdiction)
  • Pursue legal remedies in appropriate courts

CALIFORNIA CONSUMER PRIVACY ACT NOTICES

Notice of Collection at Collection Point

We collect personal information from you when you visit our website, subscribe to our newsletter, create an account, or make a purchase. We use this information to provide our services, improve our platform, send you communications, and comply with legal obligations. For details, see Section 13 (CCPA).

Notice of Right to Opt-Out

You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. Dry Market Asia does not currently engage in such activity, but you may submit an opt-out request at [support@drymarketasia.com] for your records.

ACKNOWLEDGMENT

By using Dry Market Asia's website, newsletter, or ecommerce platform, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your personal information as described herein.