Terms and Condition

OVERVIEW & ACCEPTANCE

These Terms and Conditions ("Terms") govern your access to and use of the Dry Market Asia website, newsletter (the "Dispatch"), and ecommerce platform (collectively, the "Platform"). By accessing our website, subscribing to our newsletter, placing an order, or making a purchase, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

Dry Market Asia ("we," "us," "our," or "Company") reserves the right to modify these Terms at any time. Your continued use of the Platform following any changes constitutes acceptance of the updated Terms.

MISSION & BRAND INTEGRITY

Dry Market Asia operates on a specific philosophy that informs all aspects of our business:

The Editorial-First Model

We are a magazine first and a store second. Our primary offering is cultural documentation through the Dispatch (our newsletter) and site content. Products are secondary to the stories that justify them. We reserve the right to reject products that do not meet our standards for authenticity, provenance, or craft integrity—even if they are available for purchase.

Curation Approach

Our value comes not from volume but from selectivity. We will not ship items we do not personally stand behind. We will not drop products on an arbitrary schedule. We operate on the timeline of ethical sourcing, not ecommerce convenience. This means:

There is no guarantee of inventory or restocks
Pre-orders may take 4-12 weeks from order date to fulfillment
We reserve the right to cancel orders if we discover quality or ethical concerns during the sourcing process
We will not offer discounts to move inventory; instead, we will reduce production to match actual demand

How We Price Goods

Our pricing reflects the full cost of ethical sourcing: direct relationships with artisans, transparent provenance documentation, fair wages, and extended timelines for proper curing, processing, and handling. We do not apologize for these costs; we document them in detail. If our pricing does not align with your expectations, our product is not for you.

Subscription & Access

The Dispatch is our primary communication channel. By subscribing to the Dispatch, you agree to receive regular correspondence (typically 1-2 emails per week) featuring content, stories, updates, and product offers. Subscription is free.

Privacy & Data

When you subscribe, you provide your email address and optional additional information. We will never sell, rent, or share your email address with third parties. We use your data solely to deliver the Dispatch and related communications. You may unsubscribe at any time via the unsubscribe link in any email.

Content Rights

All Dispatch content—including writing, photography, video, illustrations, and design—is the intellectual property of Dry Market Asia. You may not reproduce, distribute, or repurpose this content without explicit written permission, except for sharing individual dispatches in their entirety with others via email or social media.

Editorial Standards

The Dispatch reflects our voice and values. We write with sensory detail, historical depth, and honesty about failures and limitations. We will:

Prioritize accuracy and provide proper context for all claims
Disclose when products are unavailable or when we rejected items we found
Not fabricate experiences or exaggerate sourcing stories
Clearly separate editorial content from product announcements

We will not:

Promote products solely because they are in stock
Compromise editorial integrity for commercial gain
Feature unvetted artisans or suppliers

WEBSITE & CONTENT

Intellectual Property

All content on the Dry Market Asia website—including text, images, video, audio, design elements, and layout—is protected by copyright and other intellectual property laws. You may view and print content for personal, non-commercial use only. You may not reproduce, modify, distribute, or republish any content without explicit written permission.

User-Generated Content

If you submit comments, feedback, or content to our platform, you grant Dry Market Asia a non-exclusive, royalty-free license to use, modify, and distribute that content in connection with our business. We do not claim ownership of your submissions, but we reserve the right to edit, reject, or remove content that violates these Terms.

Third-Party Links

Our website may contain links to third-party websites, suppliers, or services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party sites is governed by their own terms and privacy policies.

No Warranties for Website Content

The Dispatch and website content are provided "as is" without warranty of any kind. While we strive for accuracy, we do not warrant that all information is current, complete, or error-free. Reliance on any information is at your own risk. We are not liable for any damages resulting from use of or inability to use our content.

ECOMMERCE OPERATIONS

5.1 Product Availability & Descriptions

Products are offered on a first-come, first-served basis. We describe products with precise detail regarding origin, materials, processing method, and artisan/maker information. Product photographs are unretouched and represent actual inventory. We will not artificially enhance or edit product images. Slight variations in color, texture, and patina are normal and reflect the handmade or artisanal nature of our products.

Pricing & Currency

All prices are listed in USD unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders that have already been placed and confirmed. We reserve the right to correct pricing errors. Tax will be applied according to your location at checkout.

Orders & Confirmation

When you place an order, you are making an offer to purchase. Your order is not confirmed until we send you a confirmation email with an order number. We reserve the right to decline or cancel any order for any reason, including but not limited to:

Product is no longer available
Quality concerns discovered during final inspection
Concerns about fraudulent or suspicious ordering activity
Inability to source the product ethically

If we cancel your order, we will refund any payment in full within 10 business days.

Payment

We accept payment via major credit cards, debit cards, and other payment methods as specified at checkout. All payments are processed securely through our payment processor. By providing payment information, you represent that you are the authorized user of that payment method and that you have funds or credit available to complete the transaction.

Payment processing is handled by our third-party payment processor in compliance with PCI DSS standards.

Pre-Orders & Timelines

Many products are offered as pre-orders. When you place a pre-order, you are agreeing to wait for production, sourcing, processing, and shipment to be completed before receiving your item. Expected timelines are provided in product descriptions, but these are estimates, not guarantees. Delays may occur due to:

Artisan or supplier delays
Quality control issues requiring re-sourcing
Customs or import delays
Force majeure events beyond our control

We will communicate any significant delays via email. You may request a full refund of your pre-order at any time before shipment. Once a product has shipped, it is subject to our return policy.

Shipping

Shipping costs are calculated and displayed at checkout based on weight and destination. We ship worldwide via DHL, FedEx, or local carriers depending on destination. Shipping timelines are provided during checkout but are estimates. We are not liable for delays caused by carriers or customs.

International orders may be subject to customs duties, VAT, or import taxes. These fees are the responsibility of the customer and are not included in the purchase price. Customs delays are the customer's responsibility to resolve with local authorities.

Once an order ships, we will provide a tracking number via email. We recommend signature confirmation for valuable orders, though it is not required.

Risk of Loss

Products are at your risk once they ship. We highly recommend purchasing shipping insurance for orders over $500. If a product is lost or damaged in transit, file a claim with the carrier directly. We will assist with documentation, but are not liable for carrier-caused loss.

Duty to Inspect

Upon receipt, inspect your order immediately for damage or defects. You have 5 calendar days from receipt to report any issues. After 5 days, we will assume the product arrived in acceptable condition. Do not use or modify the product if you plan to return it.

RETURNS & REFUNDS

Return Policy

Dry Market Asia offers returns under the following conditions:

Returnable Items:

Products that arrive damaged, defective, or not as described
Pre-orders that are cancelled by customer before shipment

Non-Returnable Items:

Products that have been used, worn, or modified
Products that show signs of normal wear or use
Products returned after 30 days of receipt
Final sale items clearly marked as such at time of purchase
Items damaged due to customer mishandling or negligence

Return Process

To initiate a return:

Email us at returns@fozzard.asia with your order number and reason for return
We will provide return shipping instructions and a return label (cost covered by us for defective items; customer pays for returns due to change of mind, unless we provide a return label)
Ship the item back in its original condition with all original packaging
We will inspect the returned item and issue a refund within 10 business days of receipt

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or product defect.

Damage & Defects

If a product arrives damaged, please photograph the damage and packaging immediately and email us at returns@fozzard.asia. We will arrange a replacement or refund. If the damage is the result of carrier negligence, we will work with the carrier to file a claim and provide you with a replacement during the claims process.

Pre-Order Cancellations

Pre-orders may be cancelled at any time before shipment for a full refund. Once a pre-order has shipped, it is subject to our standard return policy. Cancellation requests must be submitted via email.

Refund Processing

Refunds are issued to the original payment method and will appear in your account within 10 business days. Note that your bank or credit card company may take an additional 3-5 business days to process the refund.

PRODUCT-SPECIFIC TERMS

Wooden Carvings

Carved figures, and other wooden items are handmade artisan objects. Each piece is unique and will vary slightly in grain, patina, color, and finishing. These variations are not defects—they are evidence of authenticity.

Wooden items may shift, crack, or warp over time due to changes in humidity and temperature. This is normal for natural wood and does not constitute a defect. We recommend:

Keeping pieces away from direct sunlight and heat sources
Maintaining moderate humidity (40-60%)
Rotating pieces to ensure even weathering if displayed
Oiling periodically to maintain patina

We provide care instructions with each shipment. Damage resulting from improper care is not covered by our return policy.

Coffee & Dried Goods

Coffee and dried goods are perishable products. We source in small batches to ensure freshness. Once received:

Store coffee in an airtight container away from light, heat, and moisture
Use within 6 months of roasting date for optimal flavor
Store dried goods in cool, dry conditions
Do not return items that have been opened

Coffee is roasted to order. Once roasted, it is a final sale item. If there is a quality issue (e.g., rancid, moldy, infested), we will replace it at no cost. Report issues within 10 days of receipt.

Textiles & Woven Goods

Handwoven textiles may require careful handling. We provide washing and care instructions with each shipment. Colors may fade naturally over time with exposure to light and washing. This is a normal characteristic of natural dyes and plant fibers.

We do not accept returns for color fading, minor shrinkage, or wear that results from normal use.

Items Subject to Import Regulations

Some products (particularly wooden items with protected wood species) are subject to CITES (Convention on International Trade in Endangered Species) or Lacey Act regulations. All items shipped are compliant with these regulations. However, import laws vary by country. It is your responsibility to verify that any item is legal to import into your jurisdiction.

We will provide all CITES documentation and export permits with shipments that require them. If your country's customs blocks an item, we will work with you to arrange a refund.

LIABILITY & DISCLAIMERS

Limitation of Liability

To the maximum extent permitted by law, Dry Market Asia shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, data, or business interruption, arising from your use of the Platform or purchase of products, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount you paid for the product(s) in question.

No Warranties

Except as expressly stated in these Terms, the Platform, content, and products are provided "as is" and "as available" without warranties of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free, or secure. We do not warrant that defects will be corrected or that the Platform or its servers are free of viruses or harmful components.

Assumption of Risk

Your use of the Platform and purchase of products is at your own risk. We are not responsible for:

Delays or failures in product sourcing, production, or delivery
Quality issues that arise after purchase due to customer handling
Customs, tax, or duty issues
Carrier losses or damages
Force majeure events (war, natural disaster, pandemic, etc.)

CONDUCT & PROHIBITED ACTIVITIES

Acceptable Use

By using the Platform, you agree not to:

Reproduce, duplicate, copy, or resell any products or services from our Platform
Harvest, scrape, or automatically access content from our site without permission
Upload or transmit viruses, malware, or any harmful code
Engage in any activity that disrupts or degrades the Platform
Attempt to gain unauthorized access to any portion of the Platform
Harass, abuse, threaten, or defame other users or our team
Post spam, misleading, or fraudulent content
Use the Platform for illegal activities or to violate any laws

Consequences of Violation

If you violate these Terms, we may:

Suspend or terminate your account
Refuse future orders
Report illegal activity to appropriate authorities
Pursue legal remedies for damages

DISPUTE RESOLUTION & GOVERNING LAW

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States of America without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts in the State of Florida, for resolution of any disputes.

Dispute Resolution Process

Before pursuing legal action, you agree to attempt to resolve any dispute through the following process:

Direct Communication: Contact us at [support@fozzard.asia] with a detailed description of your complaint
Good Faith Negotiation: We will respond within 10 business days and work with you in good faith to reach a resolution
Escalation: If unresolved after 30 days, either party may escalate to formal dispute resolution

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis, not as a class action, class arbitration, or any collective proceeding. You waive the right to participate in class actions against Dry Market Asia.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dry Market Asia and its officers, directors, employees, and agents from any claims, liabilities, damages, and costs arising from:

Your violation of these Terms
Your use of the Platform or products
Your violation of any applicable law or third-party rights
Your infringement of intellectual property rights

PRIVACY & DATA PROTECTION

Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data collection and usage practices.

Data Security

We implement industry-standard security measures to protect your personal and payment information. However, no security system is impenetrable. We do not guarantee absolute security of your data.

User Responsibility

You are responsible for maintaining the confidentiality of any login credentials or account information. You are liable for all activities that occur under your account. If you suspect unauthorized access, notify us immediately.

THIRD-PARTY SERVICES

13.1 Payment Processors

Payment processing is handled by third-party processors. Their use of your payment information is governed by their privacy policies and terms of service. We are not responsible for their security practices or disputes with them.

Shipping Carriers

Shipping is provided by third-party carriers (DHL, FedEx, etc.). We are not responsible for their service, delays, or damages. Contact the carrier directly for shipping-related disputes.

Website Platform

Our website is hosted and maintained by third-party service providers. Downtime, errors, or service interruptions are not within our control. We are not liable for service disruptions.

TERMINATION

Termination by Us

We reserve the right to terminate your access to the Platform at any time for any reason, including but not limited to:

Violation of these Terms
Fraudulent or suspicious activity
Non-payment of orders
Repeated chargebacks or payment disputes

Termination is effective immediately, and we will not be liable for any losses resulting from termination.

Your Right to Terminate

You may stop using the Platform at any time. To unsubscribe from the Dispatch, click the unsubscribe link in any email. Termination of your use does not relieve you of any payment obligations for orders already placed.

Survival

Sections 4 (Website & Content), 8 (Liability & Disclaimers), 10 (Dispute Resolution), 11 (Indemnification), 12 (Privacy), and 14 (Termination) shall survive termination of these Terms.

SEVERABILITY & AMENDMENTS

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dry Market Asia regarding use of the Platform and purchase of products. These Terms supersede all prior agreements, understandings, and negotiations.

Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform following any amendments constitutes acceptance of the updated Terms. If you do not agree with any amendment, discontinue use of the Platform.

CONTACT INFORMATION

For questions about these Terms or concerns about the Platform, contact us at:

Dry Market Asia

Email: [support@drymarketasia.com]

We will respond to inquiries within 10 business days.

SPECIAL PROVISIONS FOR INTERNATIONAL CUSTOMERS

Customs & Import Taxes

For customers outside the United States, please note:

You are responsible for all customs duties, VAT, GST, or import taxes
We will declare the full value of the shipment as required by law
Customs delays are beyond our control; we are not liable for delays or fees
Some countries may have restrictions on specific materials (e.g., protected wood species); verify legality before ordering

Country-Specific Restrictions

We reserve the right to refuse shipment to any country or region where:

Local laws prohibit import of our products
Trade sanctions apply
We determine delivery is impractical or unsafe

International Returns

For returns from outside the US, please contact us for return shipping arrangements. You may be responsible for return shipping costs unless the item is defective.

ACKNOWLEDGMENT

By using Dry Market Asia's Platform or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.